MEMBERSHIP FAQ'S

What are the main benefits of the Exclusive Elegance Membership Program?

Members enjoy 10%-50% discounts on all services and products, a complimentary manicure on their birthday, priority booking, and exclusive access to special events and personalized care.

How much does the membership cost annually?

The membership costs $127.00 annually for a limited time.

What discounts do members receive on services?

Members receive 10%-25% discounts on all services.

Are product purchases also discounted for members?

Yes, members receive 10%-25% discounts on all products as well.

How long does the membership last?

The membership lasts for one year from the date of purchase.

Is the $127.00 membership offer available indefinite?

No, the membership rate will increase annually. The current $127.00 membership offer locks you in at this annual membership rate, indefinitely. Memberships will renew on your anniversary date each year, however, your current annual membership rate will never increase.

How many memberships are available at the discounted rate?

The discounted rate was available for the first 50 memberships. Unfortunately, the first 50 memberships have already been accounted for.

What happens when the limited-time offer ends?

After the first 50 memberships are sold, the price will revert to the regular rate of $127.00.

What services are included in the 10%-50% discount?

All services offered at Spa Addict are included in the 10%-50% discount.

How can I sign up for the membership program?

You can sign up for the membership program by visiting SpaAddictMembership.com and click on "Get Membership" or in person by visiting the spa or by contacting us via phone.

Is there a limit to how many services I can get discounts on?

No, there is no limit to the number of services you can receive discounts on during your membership period.

What exclusive perks do members receive?

Members receive a complimentary manicure on their birthday, priority booking, gift bags, new product samples, free manicure on birthday, and exclusive access to special events and promotions, and much more..

Is the complimentary birthday manicure available every year?

Yes, the complimentary birthday manicure is available every year for active members. You must book your complimentary birthday manicure within 5 days of your birthday.

Are there any additional fees for members?

No, there are no additional fees beyond the annual membership cost.

How do I redeem the birthday manicure offer?

Simply inform us of your birthday when booking your appointment, and we will apply the complimentary manicure to your service. Free Birthday manicures must be redeemed within 5 days of your birthday.

Can I transfer my membership to someone else?

No, memberships are non-transferable and can only be used by the registered member.

Are there any restrictions on the discounts offered?

The discounts apply to all services and products without restrictions.

Will the membership price increase in the future?

Membership prices may increase in the future due to rising supply and product costs, but members will be notified in advance.

How will I be notified of price increases?

Members will be notified of any price increases via email and in-person at Spa Addict.

Can existing members renew at the same discounted rate?

Existing members will be offered renewal options and will be able to renew annually at their initial purchased membership rate.

Is there a refund policy if I want to cancel my membership?

Memberships are non-refundable and memberships refunds will not be pro-rated, but you can continue to enjoy the benefits until the end of the membership period.

Are the discounts applicable during peak seasons?

Yes, the discounts apply year-round, including during peak seasons.

How do I book appointments using my membership discounts?

Inform us of your membership status when booking your appointment, and the discounts will be applied automatically.

Are there any services excluded from the membership discounts?

No, all services are included in the membership discounts.

Do members get priority booking?

Yes, members enjoy priority booking to ensure they can schedule appointments at their convenience. You also have the option of booking online.

Can I gift a membership to someone else?

Yes, you can purchase a membership as a gift for someone else. They will need to register it in their name.

Are there any special events or workshops for members?

Yes, members will have exclusive access to special events and workshops throughout the year.

How do I keep track of my membership benefits?

You can not track your benefits , however, the spa will track your membership benefits through our internal customer relationship software. You can also contact us directly is you would like membership benefit information.

Will the membership benefits change over time?

Membership benefits may be updated periodically to enhance the value and experience for our members.

Are there any additional perks for long-term members?

Yes, long-term members may receive additional perks and loyalty rewards.

How do I update my contact information for the membership?

You can update your contact information by contacting us directly.

What should I do if I have issues with my membership benefits?

If you encounter any issues, please contact our customer service team, and we will resolve them promptly.

Can I combine my membership discounts with other promotions?

Yes, membership discounts can be combined with other promotions.

Will I receive a membership welcome package?

Yes, new members will receive a welcome package with information about their benefits and a membership card.

Can I pause my membership if I’m unable to visit for a while?

Memberships cannot be paused, but you can continue to use the benefits until the end of the membership period.

How do I know if I’m eligible for the membership program?

The membership program is open to all clients of Spa Addict.

What are the main reasons to join the membership program?

The main reasons to join are significant savings, exclusive perks, priority booking, and access to special events and personalized care.

Can I use my membership discounts at other locations as Spa Addict expands?

Yes, as Spa Addict expands to additional locations, your membership discounts will be honored at those locations as well.

How often will members receive updates about new benefits or changes?

Members will receive updates via email, or text, or via newsletters.

What happens if I have an issue with a service I received?

If you have an issue with a service, please contact our customer service team, and we will address it immediately.

Are there any exclusive member-only products?

Yes, members will have access to exclusive products available only to them.

How do I provide feedback on the membership program?

You can provide feedback through our website, mobile app, or by contacting our customer service team.

What measures are taken to ensure members receive the highest quality service?

We continuously train our staff and maintain high standards to ensure all members receive exceptional service and care.